Privacy Policy

Information We Collect

We collect information you choose to share with us, plus basic analytics data from site usage.

• Contact details: name, email address, phone number, general location or ZIP code, subject, and message content from our contact form.
• Chat details: information you submit through our live chat tool.
• Analytics data: page views, device/browser details, and referral information collected by analytics tools.
• Photo uploads: if you submit photos with a recycling request, we may collect the images or files you provide.

How We Use Information

• Respond to questions and service requests.
• Schedule pickups and coordinate customer service.
• Improve website usability and service operations.
• Maintain basic records related to customer communication.

Third-Party Services We Use

We use service providers to operate core site features:

• Brevo for email delivery and communication workflows.
• Google Analytics for website traffic insights.
• StatCounter for visitor analytics.
• Tawk.to for live chat.

These providers process data under their own terms and privacy policies.

Cookies and Analytics

We and our analytics providers use cookies or similar technologies to understand traffic patterns and improve the site. These tools do not give us your password or financial account information.

Uploaded Images and Files

If you use photo or file upload features, you must have the right to submit anything you upload.

• Do not upload illegal, harmful, or unauthorized material.
• Only upload content relevant to your service request.
• Submitted images or files may be used to evaluate your pickup or recycling request.
• By submitting a pickup request and surrendering equipment, you confirm that you own the equipment or are authorized by the owner or organization to dispose of it.

Data Retention

We keep information for as long as reasonably needed to respond to requests, provide service, support operations, and maintain required business records. We may remove data when it is no longer needed.

Data Security

We use reasonable administrative and technical safeguards to protect submitted information. No website or internet transmission can be guaranteed fully secure, but we make reasonable efforts to protect your data.

Your Choices

You can contact us to request updates or deletion of information you submitted. We will make a reasonable effort to honor valid requests, subject to legitimate business and legal recordkeeping needs.

Customers remain responsible for backing up any data they want to keep and for removing data themselves when practical before surrendering equipment.

Email: recycle@pensacolarecycles.com

Updates to This Policy

We may update this policy from time to time. Any changes are effective when posted on this page.